Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
Position Summary:
The Floor Care Technician cleans and maintains all hard surface areas in the kitchen. This position may also perform a variety of support including project cleaning to provide a clean, safe and attractive environment for patients, staff and visitors. Performs preventative maintenance on special floor equipment.
Essential Duties:
• Performs assigned tasks in a professional manner in order to reflect the highest integrity of the Food
& Nutrition Services Department.
• Performs cleaning and maintenance of all kitchen flooring to a high standard.
o Maintains hard surface floors through multiple levels of finish removal, application and
maintenance (to a high standard) resulting in a clean, satin appearance and lack of edge and
corner soil build up within specified production standards.
o As assigned, maintains walls and windows resulting in a soil and stain free appearance within
specified production standards.
• Cross trains to perform the routine duties of Food Service Aide - Utility position to the standard
defined in the related job descriptions as assigned and monitored by supervisory observation and
inspection.
o Performs the operational functions of Food Service Aide - Utility position to a positive
standard resulting in no service complaints as monitored by the supervisor.
• Completes work assignments in a timely manner.
• Utilizes the appropriate PPE chemicals, supplies and cleaning techniques according to procedure and
manufacturer’s recommendations.
• Operates and maintains all equipment correctly and safely.
o Utilizes and maintains power cleaning equipment according to established procedures for
safety, maintenance, and efficiency.
o This is evidenced by a lack of operator related equipment breakdowns and/or soil build up on
equipment as monitored daily by the supervisor.
o Equipment includes, but is not limited to: electro-roto, electro spray buffer, burnisher, tank and
upright vacuum cleaners, automatic floor machine, fans, and carpet extraction equipment.
• Observes safety precautions at all times.
• Uses safety signs, WET FLOOR and ropes off sections of floor for cleaning where appropriate.
• Follows all infection control practices including handwashing techniques, standard precautions and
isolation precautions.
• Reports safety hazards as appropriate.
• Replenishes supplies; notifies the supervisor when supplies need to be ordered.
• Maintains patient confidentiality at all times.
• Always introduces oneself and responds positively to service requests from patients, staff and visitors.
Refers inappropriate requests to supervisors.
• Assists visitors with directions whenever requested.
• Maintains set quality standards when performing job duties, resulting in no less than 85% quality
rating.
• Ability to do work on his/her own with normal supervision.
• Performs other duties as assigned.
• Customer Service: Interacts with all individuals in a consistent manner, providing attention, support,
and assistance to foster an environment of exceptional personal service.
o Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all
internal and external customers at all times.
o Consistently initiates interaction to provide assistance to individuals who may not be direct
customers of the employee (i.e. asks patients who appear to be lost if they need assistance in
finding their way).
o Takes appropriate action to recover from a service difficulty, ensuring that the necessary action
is taken to affect a resolution to the customer’s problem.
o Conducts all work activities with respect for coworkers, including the maintenance of a
pleasant and professional environment, fostering calmness during stressful situations.
o Interacts with supervisory personnel in a professional, supportive and courteous manner,
venting emotions appropriate to time and place.
o Demonstrates a commitment to service by consistent attendance and punctuality, scheduling
absences according to departmental requirements, and incurring unplanned absences only
when unavoidable circumstances exist.
Education and Experience:
• High School diploma or general equivalency diploma (GED); or one to three months related
experience and/or training; or equivalent combination of education and experience, preferred.
Knowledge, Skills and Abilities:
• Ability to read and comprehend simple instructions, short correspondence and memos, preferred.
• Ability to write simple correspondence, preferred.
• Ability to effectively present information in one-on-one and small group situations to customers,
clients and other employees of the organization.
• Additional languages preferred.
• Basic computer knowledge.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions.
• Ability to read and understand equipment manuals.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to engage patients and team members utilizing the CMH Experience Standards
i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.
• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.
CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
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