Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
Position Summary:
Provides oversight, coordination and clinical leadership to specific nursing department by demonstrating
research-based and demonstrated best practices in clinical and leadership skills in providing patient care. The
Clinical Coordinator is a member of the CMMC Nursing Leadership Team and serves as a leadership
representative with commensurate authority in accordance with hospital policies and procedures.
Essential Duties:
• Demonstrates knowledge or research utilization, evidenced-based practice, and best practice
recommendations, and facilitating the application of these in the care delivery model.
• Maintains a collaborative working relationship both within the department and with other departments
on patient care and performance improvement activities.
• Facilitates all admissions, transfers, and discharges. Communicates census fluctuations to the Nursing
Supervisor as necessary.
• Actively integrates new staff into the unit culture
• Reviews orientation tools with staff and meets with them weekly.
• Monitors the acuity of patient conditions. Triages and directs patient flow to assure prompt highquality nursing care.
• Makes self-available to Providers and his or her associate in the absence of the patient’s primary nurse
and/or care coordinator.
• Reviews and adjusts staffing based on an assessment of needs of the on-coming shift. Assigns, leads,
and delegates staff on respective shift according to staff competency to meet patient needs and the
priorities of the department.
• Demonstrates knowledge of positive interpersonal relationships and acts as a resource for staff in
regards to conflict resolution, resources, and patient care management.
• Maintains suitable equipment and supply inventories, in collaboration with manager for replacements,
repairs and new purchases.
• Directs all safety measures to prevent accidents, harm or injury in any way to patients, staff, or
equipment.
• Demonstrates knowledge of safety manual content.
• Oversees maintenance of unit manuals and education resources.
• Anticipates current and future staffing needs and oversees scheduling as directed by the manager,
communicating issues and needs to the manager as appropriate. Is responsible for home care needs
being met by the time of discharge, with a goal of arrangements completed 24 hours prior to discharge
when date of discharge is known.
• Provides an atmosphere in which staff can express tensions, conflicts, concerns and problems. Acts
on performance improvement issues identifies during CQI meetings
• Attends CMOS education when available. Incorporate standard work into daily routine.
• Promotes customer satisfaction in collaboration with assigned RN, and recovery of customer
dissatisfaction. Cooperates with Case Manager’s activities with insurance company, based on
information received.
• Demonstrates and ability to be flexible, organized and function under stressful situations. Maintains
and respects confidentiality of patient/physician/personnel information.
• Able to be flexible in scheduling and role expectations to best meet patient, departmental, hospital and
customer needs. Collaborates with the Business Office Manager and onsite eligibility worker, where
patients require such assistance or in the case of transfers to the county hospital.
• Participates in unit operational activities as delegated by the manager. Accurately determines type of
assistance/setting/resources necessary for the patient/family and provides appropriate
resources/assistance list of facilities.
• Meets regularly with the Manager, other clinical Coordinators, and/or Case Managers to identify
issues/concerns and develop steps toward resolution as well as to discuss and implement plans and
progress of the department. Actively participates in Utilization Management Committee, CQI, varying
team meetings and other meetings as appropriate.
• Role model’s professional behavior. Demonstrates an ability to be flexible, organized and function
under stressful situations.
• Promotes CMMC’s nursing philosophy. Maintains a good working relationship both within the
department and with other departments.
• Identifies, develops, and participates in, educational programs for staff. Consults other departments as
an appropriate to collaborate on patient care and performance improvement activities.
• Collaborates with the Director, Manager, and Human Resources in matters regarding disciplinary
action both in documentation and delivery of counseling. Documentation meets current standards and
policies.
• Collaborates with the Manager, providing input for and/or performing annual performance appraisals.
• Recognizes and addresses behaviors/language that are not conducive to professional workplace
environment and provides the appropriate employee feedback, participating in the disciplinary process
as necessary.
• Documentation meets current standards and policies
• Demonstrates and role models a non-judgmental attitude and acceptance of patients and staff whose
moral, religious or cultural beliefs differ from their own.
• Maintains and respects confidentiality of patient/physician/personnel information.
• Actively participates in varying team meetings and other meetings as appropriate.
• Promotes and participates in individual and team development.
• Process Improvement-identification, action, and follow-up.
• Practices within professional scope and provides only age specific care for which the specific
competencies are complete.
• Demonstrates knowledge of principles of growth and development over the life span.
• Identifies/communicates capital equipment needs.
• Provides input into the development and management of unit specific budgets and works within
established budgetary guidelines.
• Identify cost containment areas and help establish strategies to reduce costs.
• Customer Service: Interacts with all individuals in a consistent manner, providing attention, support,
and assistance to foster an environment of exceptional personal service. Supports the HEROES
initiatives.
o Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all
internal and external customers at all times.
o Consistently initiates interaction to provide assistance to individuals who may not be direct
customers of the employee (i.e. asks patients who appear to be lost if they need assistance in
finding their way).
o Takes appropriate action to recover from a service difficulty, ensuring that the necessary action
is taken to affect a resolution to the customer’s problem.
o Conducts all work activities with respect for coworkers, including the maintenance of a
pleasant and professional environment, fostering calmness during stressful situations.
o Interacts with supervisory personnel in a professional, supportive and courteous manner,
venting emotions appropriate to time and place.
o Demonstrates a commitment to service by consistent attendance and punctuality, scheduling
absences according to departmental requirements, and incurring unplanned absences only
when unavoidable circumstances exist.
Education and Experience:
• Current Registered Nurse licensure in State of Maine.
• Is a motivated, independent individual who can organize workload so that all functions are completed
appropriately.
• Specialty certification preferred.
• A minimum of 2 years experience in acute patient care.
• Current American Heart Association Healthcare Provider BLS Certification required. ACLS within 6
months of hire.
Knowledge, Skills and Abilities:
• Able to effectively communicate in English, both verbally and in writing.
• Additional languages preferred.
• Basic computer knowledge.
• Ability to engage patients and team members utilizing the CMH Experience Standards
i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.
• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.
CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
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