Clinical Assistant RN - OBGYN

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Position Summary:

The RN, Clinical Assistant is responsible and accountable for the delivery of patient care in the physician
office setting, utilizing the Nursing Process, taking into account the biophysical, psychosocial, environment,
self-care educational needs of the patient, family and/or significant other(s). Demonstrates outstanding
customer service skills on behalf of Central Maine Medical Group (CMMG). The RN, Clinical Assistant
practices in accordance with CMMG’s Clinical Policies and Procedures, and operates within the Maine Nurse
Practice Act. The RN, Clinical Assistant acts as the patient’s advocate, manages supplies, equipment, and
sophisticated instrumentation, promotes teamwork with staff, physicians, and personnel in other departments;
and supports the values of CMMG. Provides direct and indirect patient care in the practice. Provides care that
reflects initiative, flexibility and responsibility indicative of professional expectation with a minimum of
supervision. Determines priorities of care based on physical and psychosocial needs, as well as factors
influencing patient flow through the system. Communicates with the providers about changes in patient's
status, symptomatology and results of diagnostic studies. Is able to respond quickly and accurately to changes
in condition or response to treatment.

Essential Duties:

• Provides direct patient care, evaluates outcomes, consults with the providers as required and adjusts
nursing care processes as indicated to ensure optimal patient care.
• Performs a head-to-toe assessment on all patients and reassessments as per policy. This may include
pediatric, adolescent and geriatric patients and the general patient population.
• Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques.
Educates the patient and family regarding pain management.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the
likelihood of medical/health care errors.
• Demonstrates knowledge and ability to perform office diagnostic testing as ordered.
• Answers telephone calls in a professional manner; refers patient problems to the providers as
indicated; schedules patient appointments.
• Maintains accurate and continued nursing documentation including patient histories, conditions,
treatments, responses and assessment of changes.
• Treats patients and their families with respect and dignity. Identifies and addresses psychosocial,
cultural, ethnic and religious/spiritual needs of patients and family. Functions as liaison between
administration, patients, physicians and other healthcare providers.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills
necessary to provide age appropriate care to the patients served. Able to interpret data about the
patient’s status in order to identify each patient’s age specific needs and provide care needed by the
patient group.
• Interacts professionally with patient and family and involves patient and family in the formation of
the plan of care.
• Demonstrates knowledge of emergency procedures.
• Formulates a teaching plan based on identified learning needs and evaluates effectiveness of learning;
includes family in teaching, as appropriate.
• Maintains current knowledge of medications/vaccinations and their correct administration based on
age of the patient and his/her clinical condition.
• Follows the five medication rights and reduces the potential for medication errors.
• Demonstrates knowledge of lab, x-ray, and other testing requirements, requisitions.
• Follows established CMMG policies and procedures, objectives, performance improvement program,
safety, environmental and infection control standards.
• Maintains a safe, comfortable and therapeutic environment for patients and families in accordance
with practice standards.
• Ensures an adequate stock of supplies and proper functioning of equipment.
• Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
• Cooperates with other personnel to achieve organizational objectives, maintain good employee
relations.
• Demonstrates knowledge of healthcare plans, procedural costs.
• Communicates appropriately and clearly to coworkers and providers.
• Demonstrates the ability to assist providers with procedures and perform services requiring technical
and manual skills.
• Demonstrates the ability to perform treatments and provide services to level of licensure.
• Medical and surgical asepsis is carried out during treatment and special procedures
• Maintains infection control standards for exam/procedure rooms, cleans, disinfects etc.
• Maintains office instruments: knowledge of sterilization techniques and biological indicators for
sterilization.
• Meets current documentation standards and policies.
• Maintains a good working relationship with all staff members within the organization.
• Demonstrates the ability to be flexible, organized, and function under stressful situations.
• Response is appropriate to the patient in an emergency or physically distressful situations.
• Manages and operates equipment safely and correctly.
• Enhances professional growth and development through participation in educational programs, current
literature, in-service meetings and workshops; shows responsibility for own professional practice and
ongoing education.
• Follows proper procedures related to medicolegal matters, including confidentiality, amendments of
medical records, patient’s rights, medical records as legal evidence, informed consent and release of
information.
• Follow-up, such as test results, with the patients as indicated by provider or protocol.
• Triaging the patient’s ills, consulting with the provider, and facilitates the appropriate therapy.
• Documents all conversations and follow-up.
• Performs other related duties as assigned or requested.
• Customer Service: Interacts with all individuals in a consistent manner, providing attention, support,
and assistance to foster an environment of exceptional personal service.

o Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all
internal and external customers at all times.
o Consistently initiates interaction to provide assistance to individuals who may not be direct
customers of the employee (i.e. asks patients who appear to be lost if they need assistance in
finding their way).
o Takes appropriate action to recover from a service difficulty, ensuring that the necessary action
is taken to affect a resolution to the customer’s problem.
o Conducts all work activities with respect for coworkers, including the maintenance of a
pleasant and professional environment, fostering calmness during stressful situations.
o Interacts with supervisory personnel in a professional, supportive and courteous manner,
venting emotions appropriate to time and place.
o Demonstrates a commitment to service by consistent attendance and punctuality, scheduling
absences according to departmental requirements, and incurring unplanned absences only
when unavoidable circumstances exist.

Education and Experience:

• Graduate of an accredited school of nursing with up to six (6) months Registered Nurse experience.
• Current RN license within the state of practice.
• Current American Heart Association Healthcare Provider BLS required. IV Certification preferred
Knowledge, Skills and Abilities:

• Ability to read and communicate effectively in English.
• Additional languages preferred.
• Basic computer knowledge.
• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.

• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.