Support Services Patient Escort

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Position Summary:

The Patient Transport escorts or transports patients or deceased individuals within a hospital, senior living, or
other medical facility. The general responsibilities of the position include those listed below, but CMH may
identify other responsibilities of the position. These responsibilities may differ among accounts, depending
on business necessities and patient requirements.

Essential Duties:

• Understands and follows all policies and procedures.
• Determines patient name, destination, mode of travel, time, and other data.
• Directs or escorts incoming patients from the admitting office or reception desk to a designated area.
• Assists patients, whether ambulatory or non-ambulatory.
• Transports patients or deceased individuals alone or with assistance, in a bed, wheeled cart, stretcher,
gurney or wheelchair to designated areas within the facility.
• Assists in ensuring a safe working environment throughout the facility for all patients, visitors and
fellow employees.
• Reports any unsafe conditions immediately to Supervisor.
• Reports all accidents and injuries in a timely manner and identifies and can be asked to correct unsafe
work conditions with management oversight.
• Ability to adhere to and follow/exercise guidelines pertaining to HIPAA laws and the proper handling
and maintaining of an environment where protected health information (PHI) is safeguarded.
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attend training programs (classroom and virtual) as designated.
• Perform other duties and responsibilities as assigned.

Education and Experience:

• High School diploma, GED or equivalent experience preferred.

Knowledge, Skills and Abilities:

• Ability to present self in a highly professional manner to others and understands that honesty and
ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors,
managers, customers and patient representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use all relevant electronic and communication devices.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Attends work and shows up for scheduled shift on time with satisfactory regularity in light of CMH
time and attendance policy and/or patient operating hours.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.