Director Emergency Services

Central Maine is seeking an RN/Director of Emergency Services in Lewiston, Maine!

About Us

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

CMH offers a robust benefits package that includes:

• Robust Paid Time Off (PTO) program
• Medical plan with enhanced Tier 1 benefits provided within the CMH system.
• Dental plan
• Vision plan
• Health Savings Account (HSA)
• Basic Life insurance at no cost
• Supplemental Life insurance
• Long-term disability insurance
• 401(k) or 403(b) retirement savings plans
• Tuition IO partnership for student loan repayment assistance and tuition assistance
• Family Leave Program for Parental Leaves
• Comprehensive Wellness Program

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Position Summary:
The Emergency Services Director position at CMMC is a key leadership and management position within the
Central Maine Health Care (CMHC). This individual’s primary responsibility is to ensure the provision of
exceptional emergency care in a safe and trustful environment resulting in optimal patient/family outcomes.
The director provides oversight for the overall growth and development of their assigned department(s)
incorporating the objectives, policies and procedures of the nursing department and CMH Services. The
director is responsible for effective leadership, assuring clinical excellence, supporting professional
development, promoting teamwork, collaboration and accountability, and managing the business of their
respective units.

Essential Duties:

Leadership

• The nursing process is used to support the mission, vision and values of the organization.
• Empowers, supports and inspires direct care nurses to work toward a shared mission and vision by
analyzing assessment data, identifying problems, and using critical thinking skills to make decisions
needed to provide the best possible patient care.
• Assesses nursing practice, standards of patient care and work environment by evaluating data from
staff satisfaction survey, staffing effectiveness, core measures, national patient safety goals, patient
satisfaction, unit- based and hospital-wide performance improvement and nurse- sensitive indicator
data.
• Identifies opportunities for improvement and utilizes the Performance Improvement Model of P-D-CA to initiate change.
• Develop, implement and evaluate systems and processes that support direct care nurses in the delivery
patient care that is safe, effective, efficient, timely and equitable.
• Provides a safe work environment for all staff.
• Upholds and consistently acts in concert with the ethical values and principles of the profession and
the organization.
• Assures that the ANA Code of Ethics for Nurses is used to guide nursing practice.
• Utilizes the ENA standards and principles to guide the emergency services specific practice.
• Assures that patients are educated on the Patient’s Bill of Rights
• Assures that nurses are educated on the Bill of Right for Nurses
• Recognizes ethical issues in clinical practice and assists the direct care nurse to seek expert
consultation.
• Follows hospital policy for dealing with illegal, incompetent, or impaired practice.
• Promotes a practice environment which honors the professional autonomy of the registered nurse in
the management of patient care.
• Creates an environment that involves emergency nurses in making decisions. Empowers emergency
nurses to initiate changes that improve patient care and nursing practice.
• Uses feedback to make changes and improve patient care, nursing practice and working environment.
• Supports nurses in career development opportunities
• Coaching and Mentoring
• Develops and maintains strong professional relationships.
• Takes an active interest in the success of others.
• Is able to give and receive constructive feedback.
• Recognizes the need for positive reinforcement and uses positive feedback as a tool for motivating
and maximizing performance.
• Understands the components of cultural competency and assures direct care nurses are competent to
care for diverse populations.
• Maintains a work environment that is fair.
• Supports all nursing staff with strategic workplace initiatives.
• Manages relationships in a manner that is supportive, constructive and promotes professional growth
and development.
• Demonstrates skill in conflict resolution
• Uses negotiation techniques and crucial conversations to reach common ground and problem solve.

Clinical Excellence

• Encourages evidence-based practice and research.
• Manages and oversees the quality of care, ensuring practice standards are met using evidence-based
practice to guide practice and monitoring clinical competency. This is a core mission of Nursing
Leaders.
• Supports emergency nurses in the research process and its integration into nursing and the delivery
practice.
• Utilizes performance improvement, quality and safety opportunities to ensure optimal patient
outcomes.
• Promotes and evaluates patient and workplace safety through continuous quality improvement studies.
Includes knowledge of regulatory requirements.
• Monitors patient outcomes, initiating an action plan to improve optimal care and patient outcomes.
• Communicates expectation of the emergency nurse for their accountability with quality improvement
activities.
• Maintains and demonstrates current knowledge and standards of care in relevant clinical area.
• Ensures that quality information is disseminated to all staff members
• Promotes the peer review process in practice.
• Assists new staff members in the adjustment process. Assures comprehensive department orientation
utilizing preceptors and established performance criteria.
• Conducts performance evaluations with employees in area of responsibility according to CMHC
policy.
• Serves as a resource to clinical staff, i.e. patient assessment, planning, intervention and evaluation,
revolving conflict, and resource allocation.
• Assures supervision for clinical personnel, and students assigned with the department.
• Works collaboratively with other Directors to assure a high level of service to the patient and the
department.
• Maintains a safe environment for patients and staff conducive to wellness

Teamwork & Communication

• Models effective communication skills, interpersonal relation skills and effective decision-making
skills.
• Acts with integrity by communicating openly and honestly, keeping promises, honoring commitments,
and promoting loyalty.
• Demonstrates professionalism through effective communication utilizing Communication and
Relationship guidelines
• Demonstrates effective follow-thru until solutions have been reached and outcomes communicated to
all involved.
• Develops and maintains communication methods to update staff, colleagues, COO/CNO via email,
bulletin boards, newsletters, etc.
• Keeps CNO/Senior Leadership informed of patient, staff, physician or risk management issues as appropriate.
• Models effective communication and interpersonal relationship skills and holds staff accountable for
developing competency in communication skills.
• Develops and maintains trusting relationships with staff, physicians and peer’s hospital wide.
• Promotes positive interdepartmental relationships within the organization through working
collaboratively on day-to-day operations and long-term projects.
• Provides direct care nurses with support and access to education and development programs that help
staff develop collaborative decision-making skills. Education to include goal setting, negotiation,
facilitation, conflict management, performance improvement.
• Values each team member’s contribution by giving power and respect to each person’s voice and
ideas.
• Communicates both positive and negative feedback to staff from patients, staff as a learning
opportunity.

Professional Development

• Actively supports the development of nurses through the identification of goals, both in the form of
personal goals the director care nurse would have for self as well as growth opportunities the nurse
director would identify.
• Encourages staff development in professional practice and Shared Governance
• Encourages membership and participation in a professional organization
• Encourages participation in unit-based and hospital committees
• Encourages participation in outreach to the community
• Recognizes staff in unit, hospital, and community activities
• Takes an active role in the development of future nurse leaders within the organization.
• Supports leadership development with direct care nurses, resources nurses and unit coordinators
• Provides and supports leadership education
• Supports the development of nurses within their clinical specialty
• Is a member of and participates in specialty professional organization
• Identifies short and long-term professional and personal goals and a plan to meet these goals.
• Ensures proper education and that the documentation of that education is completed on new technologies
for area of responsibility or hospital-wide initiatives

Managing the Business

• Utilizes input from health care team to identify and prioritize unit-based and organizational Programs
for new service lines
• Identifies and implements internal and external marketing strategies for area of responsibility
• Recommends capital, FTE and expense budgets for area of responsibility, utilizes appropriate data to
monitor adherence to approved budget, and identifies rational for budget variances.
• Responsible for the human resource management in a designated patient care area and assures
adequate staff to meet patient care needs
• Develops goals and objectives for the department on an ongoing basis. Implements, evaluates, and
documents goal outcomes.
• Collaborates with the CNO/Senior Leadership for consultation, support, guidance, and
personal/professional development in planning for the department.
• Participates in setting, ensuring congruency between the plans, and evaluates outcomes related to unit
and hospital strategic plans
• Creates and presents business plans to support proposed recommended projects
• Develops operational plans to support the hospital's strategic plan.
• Works collaboratively with organization resources to develop a succession plan and recruiting
strategies.
• Ensures policies and procedures are up to date, reflect Evidence-Based Practice Standards of care and
meet regulatory requirements.
• Aware of National Practice changes in their clinical area and works with the staff to develop plans to
address the changes
• Collaborates with nurses to assure that material resources are available and in working order.
• Empowers the nurse to identify staffing requirements to meet patient care needs on a shift-to-shift basis
and in Professional Practice Committee to propose staffing care patterns
• Responsible for ensuring a caring, healing environment that assures positive patient/family outcomes.

Education and Experience:

• Current nursing registration in the State of Maine.
• Masters of Science in Nursing (or actively pursuing) or equivalent higher degree and national specialty
nursing certification is required.
• Minimum five years of progressive leadership experience required across patient care areas

Knowledge, Skills and Abilities:

• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.

• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.