Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western, and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital, and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center, and other high-quality clinical services.
Central Maine is seeking a Surgical Scheduler to join the Endoscopy Team!
CMH offers a robust benefits package that includes:
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
Position Summary:
The position of Scheduler provides scheduling support for Providers, PAs, and the Surgical RN Clinical
Assistants. The scheduler provides administrative assistance in the areas of surgical scheduling,
preauthorization for testing and procedures, and referrals to consultants and for testing. The Scheduler’s work is done in an effort to ensure an optimal patient surgical experience, cost-effective measures of operation, maximum reimbursement, optimal lines of communication, and promotes effective management of various areas of responsibility. Responsible for accurate and complete work based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies.
Essential Duties:
• Serves as the champion of the patient experience
• Engages patients utilizing exceptional customer service practices in alignment with the Five Must
Haves;
o Greet people with a smile, friendly eye contact and say hello.
o Take people where they are going, rather than point or give directions.
o Use key words at key times. “Is there anything else I can do for you?”
o Foster an attitude of gratitude.
o Round with reason and purpose.
• Obtains all prior authorization information by working collectively with insurance companies and
other partners.
• Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which
highlights the maximization of the scheduling process.
• Ensures surgical prerequisites have been scheduled and completed prior to date of scheduled
procedure.
• Collaborates with the Provider and support team to ensure the patient has a comprehensive
understanding of their plan of care.
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Interacts with all individuals in a consistent manner, providing attention, support, and assistance to
foster an environment of exceptional personal service.
• Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are
aligned as appropriate.
Education and Experience:
• High school diploma or equivalent.
• Minimum of two years of work experience in directly communicating and providing service to patients
or public; preferably in a healthcare related field.
• Prior medical office experience, referral experience and knowledge of medical terminology preferred.
• Demonstrated proficiency with data entry/keyboarding.
Knowledge, Skills and Abilities:
• Excellent organizational and interpersonal communication skills.
• Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize
and use critical thinking.
• Effectively communicate with patients in a supportive and tactful manner.
• Identify and apply effective service recovery opportunities.
• Ability to remain calm in a busy or stressful situation.
• Represent the organization in a positive manner, support and encourages strong morale within the
team and maintain effective, professional relationships with others.
• Ability to engage patients and team members utilizing the CMH Experience Standards
i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.
• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.
CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
Software Powered by iCIMS
www.icims.com