Hospital Unit Clerk- Part Time Days

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Position Summary:

The Hospital Unit Clerk in the Progressive Float pool provides indirect patient care in the hospital setting.
This individual will be expected to float to various units to meet the daily operational needs of the
organization. Meets the communication needs of the patient/family, departmental staff and medical staff.
Prepares and compiles records in assigned unit. Initiates directions from physician and nursing staff.
Maintains regulatory agency requirements, nursing and hospital policies and procedures and standards.

Essential Duties:

• Answers telephone in a polite manner and communicates information to the appropriate personnel
and/or family.
• Prepares medical records for new admissions and discharged patients.
• Logs all patients in the logbooks and in computer upon admission, transfer, and discharge for required
units.
• If requested, supports maintaining equipment and inventory records for assigned unit and any pre-established supply levels, stocking and replenishing as needed.
• Communicates appropriately and clearly to Nursing Leadership, co-workers and physicians.
• Demonstrates an ability to be flexible, organized and function under stressful situations.
• Treats patients and families with respect and dignity.
• Interacts professionally with patient/family and provides verbal reassurance as necessary.
• Maintains a good working relationship both within all departments.
• Helps to manage entry into the locked units of Critical Care and Maternal Health, ensuring adherence
to visiting hours in order to ensure the safety of staff and patients.
• Participates in order entry following downtime procedure.
• Performs all aspects of indirect patient care in an environment that optimizes patient safety and reduces
the likelihood of medical/health care errors.
• Customer Service: Interacts with all individuals in a consistent manner, providing attention, support,
and assistance to foster an environment of exceptional personal service.

o Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all
internal and external customers at all times.
o Consistently initiates interaction to provide assistance to individuals who may not be direct
customers of the employee (i.e. asks patients who appear to be lost if they need assistance in
finding their way).
o Takes appropriate action to recover from a service difficulty, ensuring that the necessary action
is taken to affect a resolution to the customer’s problem.
o Conducts all work activities with respect for coworkers, including the maintenance of a
pleasant and professional environment, fostering calmness during stressful situations.
o Interacts with supervisory personnel in a professional, supportive and courteous manner,
venting emotions appropriate to time and place.
o Demonstrates a commitment to service by consistent attendance and punctuality, scheduling
absences according to departmental requirements, and incurring unplanned absences only
when unavoidable circumstances exist.

Education and Experience:

• High school graduate or equivalent.

Knowledge, Skills and Abilities:

• Ability to read and communicate effectively in English.
• Additional languages preferred.
• Basic computer knowledge.
• Order Entry training
• Knowledge of medical terminology.
• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.

• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.