Care Manager RN - Per Diem - Days

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

This is a Per Diem, Day Shift Opportunity, 730-4pm

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Position Summary:

The Care Manager assesses, plans, implements, and evaluates the needs of patients for discharge planning
and utilization review. This includes those who may have Medicare, Medicaid, HMO, or private insurance to
cover their stay at various units. Discharge planning is coordinated with physicians, nursing, patients, and
significant others who have an ongoing caring relationship with the patient. Utilization review procedures
include those stated for discharge planning in addition to knowledge of criteria for Medicare, Medicaid
coverage and that of HMO or private insurers

Essential Duties:

Demonstrates Competency in the Following Areas:

• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the
likelihood of medical/health care errors.
• Communicates with the physician regarding the discharge-planning needs of the patient. Assists the
physician to facilitate post-hospital care.
• Responsible for performing assessments on Medicare, Medicaid, and high-risk patients to determine
discharge planning needs; always documents assessments.
• Communicates daily with admissions personnel regarding admissions and discharges to various
units/facilities. Consults other departments as appropriate to collaborate on patient care and
performance improvement activities.
• Initiates ongoing communication with the patient and the patient’s family to assess discharge needs.
Communicates with family members and caretakers regarding the needs of the patient and anticipated
plans. Determines the type of assistance/setting/resources necessary for the patient/family and
provides appropriate resources/assistance list of facilities.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of
care
• Documents discharge planning in an ongoing manner. Documentation meets current standards and
policies.
• Cooperates with Case Manager’s activities with the insurance company, based on information
received.
• Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is
taken to affect a resolution to the customer’s problem.
• Maintains and respects the confidentiality of patient/physician/personnel information
• Participates in Utilization Management Committee, CQI, varying team meetings, and other meetings
as appropriate.
• Mentors, educates, guides, and monitors nursing staff in the delivery of nursing care/practice.
• Demonstrates knowledge of patient’s financial status, diagnosis, and discharge needs.
Responsible for home care needs to be met by the time of discharge, with a goal of arrangements
completed 24 hours before discharge when theate of discharge is known

Education and Experience:

• Graduate of an accredited school of nursing with up to six (6) months of Registered Nurse experience.
• Current RN license within the state of practice.
• Current American Heart Association Healthcare Provider BLS required. BSN or equivalent experience
required.

Knowledge, Skills and Abilities:

• Knowledgeable of criteria for Medicare, Medicaid, HMO, and private insurance coverage.
• Maintains current knowledge of resources available within the community, and maintains supply of
resource materials to be distributed to patients when and how obtain other resources as needed.
• Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences
according to departmental requirements, and incurring unplanned absences only when unavoidable
circumstances exist.
• Customer Service: Interacts with all individuals in a consistent manner, providing attention, support,
and assistance to foster an environment of exceptional personal service.
• Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and
professional environment, fostering calmness during stressful situations.
• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.