SwitchBoard Operator- Days/Evenings 1230pm- 9pm

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

This is a Full-Time, benefit-eligible position.

Central Maine Medical Center is seeking a Switchboard Operator to join our Team!  

CMH offers a robust benefits package that includes:

Robust Paid Time Off (PTO) program

Medical plan with enhanced Tier 1 benefits provided within the CMH system.

Dental plan

Vision plan

Health Savings Account (HSA)

Basic Life insurance at no cost

Supplemental Life insurance

Long-term disability insurance

401(k) or 403(b) retirement savings plans

Tuition IO partnership for student loan repayment assistance and tuition assistance

Family Leave Program for Parental Leaves

Comprehensive Wellness Program

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Position Summary:

The Switchboard Operator is the initial contact for the facility or department and operates a telephone console or switchboard to route incoming calls to the appropriate party. The general responsibilities of the position include those listed below, but Central Maine Healthcare (CMH) may identify other responsibilities of the position

Essential Duties:
• Understands and follows all policies and procedures.
• Operates a telephone console or switchboard to route incoming calls to the appropriate party.
• Receives and relays messages.
• May operate a paging system.
• May be asked to log calls and perform follow-up.
• May supply information to callers and record messages.
• May perform additional clerical duties.
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions
with management oversight.
• Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health
Information (PHI)
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training, and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attend training programs (classroom and virtual) as designated.
• Perform other duties and responsibilities as assigned

Education and Experience:

• High School diploma, GED or equivalent experience preferred.

Knowledge, Skills and Abilities:

• Ability to present self in a highly professional manner to others and understands that honesty and
ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors,
managers, customers, and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use all relevant electronic and communication devices.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Attends work and shows up for scheduled shifts on time with satisfactory regularity in light of CMH
time and attendance policy and/or client operating hours.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends, and some holidays.
• Must have basic phone and computer skills (email, texting, etc.).
• Good attention to detail.
• Ability to work well under pressure.
• Excellent oral, written, organizational, and communication skills.
• Ability to work well alone and in a team.
• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.