IS Service Desk Technician I

Central Maine Healthcare is seeking a Full Time, IS Service Desk Technician I to join our team! 

Position Summary:

Under direct supervision, deliver basic Service Desk services by providing team members with a single point of contact to report problems or direct inquiries. Perform tasks that present low risk to the environment and will analyze and resolve basic problems relating to clinical and business applications, desktops, network connectivity, printers and peripheral connectivity issues, and mobile devices to include laptops, iPads and CareAware devices). In addition, the Service Desk Technician I will learn assigned systems and gain baseline knowledge of the environment.

Essential Duties:

• Provides first level support and resolution utilizing Service Desk tools for intermediate hardware, network, software, and application problems.
• Ensures that Service Desk calls are answered promptly and functions as the problem "owner" for most day-to-day service delivery problems.
• Evaluates and/or escalates calls for urgency, complexity, and organizational impact when first level technical support and resolution fails.
• Responsible for documenting all inquiries, from initial call to incident resolution using the ITSM system.
• Resets user’s passwords ensuring that CMH standards for strong passwords are followed.
• Enables user accounts after following the standard security checks.

Education and Experience:

• Bachelor’s degree in Information Services.
• OR Associates degree in business, management information systems or related field. With one-year experience in technical support or supporting local area networks and desktop information systems.
• OR High School Diploma and two years of experience in field engineering or desktop/mobile support. Experience may substitute for degree.

Equal Employment Opportunity:

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!