Practice Manager - Minot Avenue Family Medicine

Central Maine Healthcare is seeking a Practice Manager to join our team at Minot Ave Family Medicine!

Position Summary:

Has overall responsibility of assigned CMMG Practice(s). Supports the operations, policies, and initiatives of the practice and promotes the organization’s mission to provide exceptional healthcare in a safe and trustful environment. Assists in the development and implementation of the strategic plan and guide staff to understand and support the mission and vision of CMHC. Lead/participate in performance improvement activities within the department with a goal to achieve best practice. Successfully monitor and maintain profitability, productivity, patient experience and staff engagement.

Essential Duties:

• Serves as the champion of the patient experience.
• Facilitates positive resolution of all patient complaints and inquiries within the required time frame.
• Ensures that Patient Experience data/reports through vendor are evaluated consistently observing for positive trends and opportunities.
• Promotes team building, trust and respect in every aspect of the organization. Facilitates cooperation between providers, clinical and non-clinical staff as well as across inpatient and outpatient departments when appropriate to ensure seamless care delivery for patients and providers.
• Supervises day to day performance of all support staff, clinical staff, and manages practice operations in collaboration with other members of the leadership team.
• Coordinates daily workflow and practice operations including daily huddles and provides coverage as needed.
• Leads practice efforts to maintain a state of regulatory readiness for JCAHO, State or CMS visits.
• Interviews, and recommends hiring, progressive discipline, or termination of personnel in collaboration with Human Resources Consultant and/or Employee Relations Specialist.
• Supervises, coaches and supports employees with patience and clarity, fostering positive and actionable feedback to staff during quarterly touchpoints and annual review.
• Ensures that providers have an onboarding plan that is organized and efficient utilizing standard work.
• Prepares operating and capital budgets.
• Monitors performance relative to budget and creates and manages action plans to address any budget variance as necessary which includes staffing and cost reductions.
• Prepares productivity reports and communicates with providers on a regular and ongoing basis.
• Oversees all purchasing for the practice to include approving invoices, requisitions, ordering of supplies and preparing and processing check request as needed.

Education and Experience:

• High School Education
• BA Preferred, or combination of equivalent education and experience in healthcare management
• 3-5 yrs. experience in healthcare management with direct reports

Equal Employment Opportunity:

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

About Central Maine Healthcare: 

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.